The map below depicts the most recent cities in the United States where Altafiber users have reported problems and outages. If you are experiencing problems with Altafiber, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Altafiber users affected:
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Altafiber (formerly Cincinnati Bell) is a regional telecommunications service provider based in Cincinnati, Ohio, United States. It provides landline telephone, fiber-optic Internet and IPTV services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Cincinnati, OH | 80 |
| Columbus, OH | 49 |
| Dayton, OH | 30 |
| Brooklyn, NY | 18 |
| New York City, NY | 17 |
| Hamilton, OH | 11 |
| Westchester, OH | 8 |
| Chicago, IL | 7 |
| Loveland, OH | 6 |
| Independence, KY | 6 |
| Edgewood, KY | 5 |
| Lebanon, OH | 4 |
| Indianapolis, IN | 4 |
| Bellevue, KY | 4 |
| Florence, KY | 4 |
| Fairborn, OH | 3 |
| Amelia, OH | 3 |
| Oak Park, MI | 3 |
| Mason, OH | 3 |
| Middletown, OH | 3 |
| Miamisburg, OH | 3 |
| Newport, KY | 3 |
| Ferristown, OH | 2 |
| The Bronx, NY | 2 |
| Maineville, OH | 2 |
| Nashville, TN | 2 |
| Fort Thomas, KY | 2 |
| Detroit, MI | 2 |
| Tipp City, OH | 2 |
| Sidney, OH | 2 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Altafiber Issues Reports
Latest outage, problems and issue reports in social media:
Mike Hilinski (@_mikedotcom) reported Apartment completely silent.All devices off besides phone.Try to watch a thirty second YouTube clip. BUFFERING FOR FIVE MINUTES STRAIGHT. @CincyBell holding our entire apartment complex hostage with garbage internet.
- Kevin ❌ (@KevinMcCune) reported
Ever since tweeting my displeasure with @CincyBell, despite paying the suddenly hiked bill, my network reliability has been worse?... Coincidence? IMO this is how Bell treats customers, hidden charges, & if you speak out (even if you ponied up their ransom), they make you suffer.
- andrewlpeters (@andrewlpeters) reported
Last night I spent 47 minutes with 3 people on 3 continents to try and pay @CincyBell to start new #fioptics service at our new home, and I'm still not positive its going to be installed. I'm nervous -any experienced #fioptics customers in Cincy have testimonials to share?
- Joe Metz (@tscinti) reported
Anyone else experiencing super slow speeds with @CincyBell Fioptics? It's been terrible all day. We're in the L/T 1 Gbps range at this point, didn't break 10 before this. Growing really tired of it. No one answers their help line either.
- Emily Akil (she/her) (@EEADHorne) reported
@Ask_Spectrum Yeahhh I’m just going to cancel. @CincyBell can give me faster speeds at lower prices.
- lig (@kkyligga) reported
@CincyBell has the worst customer service I’ve ever seen 😐
- (╯°□°)╯︵ ┻━┻ (@irodeyourmom) reported
@magog_morskar I had the opposite happen, dude showed up and took all my ****, then the company billed me anyway.Good ol @CincyBell Will never go back
- Sarah M (@Can_Ex_Pat) reported
@CincyBell We have 1Gb, but are getting less than 10 down, is there anything going on? Depends on where we're pinging. DC & IL ok, AZ & NYC acceptable. Ping OH, KY and it's bad. Less than 10 down, but over 200 up.
- Tony Meyer (@tonyandlucy) reported fromWyoming Meadows, Ohio
@CincyBell did you change something so that only TVs that have cable boxes receive service? It’s getting to be enough to make me want to cut the cord
- Kelly (@Kelsbells2020) reported
@yashar Internet thru @CincyBell the other day. I’ve been working from home but moneys tight and I was behind and they shut it off on me in the middle of the day. Had to push out another bill to pay it then they charged me $49 to restart service 🙄
- kelli Heller (@sweettweeter67) reported
@CincyBell I canceled my service 3weeks ago because it went out everytime it rained 9r snowed & was waiting on box 2 send equipment back. I get a call 2 pay bill?
- Alfonso Sly (@AlfonsoSly) reported
@CincyBell Is there a list of routers/modems that are compatible with your service for people who want to use their own hardware? Thanks.
- ARob (@thistle1738) reported
Anyone else experiencing an internet outage with @CincyBell ?
- ARob (@thistle1738) reported
@CincyBell Thanks. Tech came out this morning a fixed our issues.
- Rick (@rhenry3808) reported
@RaymondEugene11 @CincyBell Unfortunately with zero resolution
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